Prices & customs
All prices are in Pound Sterling
If you live outside the EU, you might have to pay customs tax. The amount of tax depends on the legislation of your country and on the total cost of your order. For more information, please contact customs authorities of your country.
We use PayPal as our main payment method.
Your PayPal transaction will show as paid to "HIBERNACULARECORDS" on your bank or credit card statement.
PayPal is a secure way of paying us by credit card or other forms of payment. PayPal uses SSL technology to keep your information safe. In addition, when you send a payment using PayPal, the recipient won't receive sensitive financial information like your credit card or bank account number. This way, you don't have to worry about paying people you don't know.
If PayPal doesn't suit you, please contact us at:
ReturnsAll our products have a 14-day return policy.
If you need to return a product, e-mail:
With the following info included to receive instructions on how to proceed:
-what you wish to return or exchange
-reason for returning the product
-state whether you want the product(s) replaced or your money back.
Returns have to be made within 14 days after receiving the product(s) and the products must be intact and unused. Outside of The UK we are not responsible for postage charges incurred by exchanging or returning products. In case of returns of a faulty or damaged product we will however pay the postages for sending new items.
When returning items, make sure you ask for a receipt for your return, so that in case your parcel gets lost in the mail, the postal service will take full responsibility. Unfortunately, we can't take any responsibility for items lost in the mail.